For aesthetic, med spa, wellness, and medical weight-loss clinics
We find past clients, unfinished consults, inactive memberships, GLP-1 follow-ups, and overdue wellness opportunities, then send approved email/SMS follow-up your team can book from. Every message is reviewed before launch.
Fit, timing, and team capacity.
Inactive contacts and likely segments.
Recoverable demand and next step.
30 minutes. No system access required. We will not ask for client data on this call.
Built for aesthetic, wellness, med spa, and medical weight-loss clinics using
Clients due or overdue for Botox/filler follow-up.
People who started or asked about laser treatments but didn't complete the package path.
Past skin, facial, or membership clients who haven't booked in months.
People who requested information or pricing but never scheduled.
Prospects who requested or booked a consult but did not complete the appointment.
Clients due for a scheduling-oriented follow-up, refill check-in, or provider-reviewed next step.
Clients who paused or stopped a wellness, body-contouring, or weight-management program.
The first sprint works the existing backlog. The monthly engine catches new leaks as they happen.
The first sprint works the existing backlog. The monthly engine catches new leaks as they happen: consult no-shows, inactive injectables, incomplete packages, lapsed memberships, and leads that never booked.
Fresh inquiries, ads, referrals, and website form fills enter the clinic workflow.
Aesthetic, wellness, and weight-loss consults are booked or requested.
Some consults miss, cancel, or never schedule the next step.
Injectables, packages, memberships, and programs naturally go dormant.
Approved scheduling-oriented campaigns restart the conversation.
Interested replies route back to your team for scheduling.
Satisfied clients create the next source of warm demand.
The next segment is chosen from the report, not a guess.
A concrete report makes the service operational: what segment was worked, what came back, and what should be worked next.
Scheduling outputs, not health or treatment outcomes.
Provider-reviewed scheduling follow-up only.
After list cleanup and exclusions.
Email/SMS sends after approval.
Interested, question, and not-now responses.
Clients asking for scheduling help.
Marked by the clinic after handoff.
No treatment or weight-loss outcome assumed.
Clear reason to follow up next.
Run a focused weight-loss consult no-show campaign next, then compare reply quality against inactive injectables and lapsed memberships before widening the monthly engine.
Med spa visitors need to see the approval workflow, not just read about compliance. This preview shows the guardrails before launch.
Synthetic checklist. Final approval rules come from your practice.
Many aesthetic, wellness, and medical weight-loss clinics focus on new leads while past clients quietly go inactive.
Some booked Botox or filler but never returned. Some started laser or body-contouring packages and stopped. Some let facial memberships lapse. Some requested a consult but never scheduled. Some no-showed a weight-loss consult, missed a GLP-1 follow-up, or stopped a wellness program.
That creates churn reduction and client retention work before it creates a marketing problem. The safest campaign is usually a focused scheduling prompt tied to a real prior relationship, not a broad promotional blast.
Those are not cold leads. They already raised their hand, started care, or trusted the clinic before. The first campaign should focus on the segment with a clear reason to follow up and a compliant next appointment to offer.
BookingsBack helps you reactivate those clients with focused, approved follow-up campaigns that create appointment conversations without making health, weight-loss, safety, or treatment outcome claims.
7 recoverable segments
Injectables, laser, facial memberships, consults, GLP-1 follow-up, stopped programs, and inactive wellness clients
We segment by treatment, program type, consult status, inactivity window, and follow-up opportunity.
Tasteful, brand-safe email/SMS messages designed to restart conversations without promising health, safety, weight-loss, or treatment outcomes.
Interested clients are sent to your team or booking workflow, with clinical or program questions routed back to staff.
Reporting on replies, requests, and booked opportunities by segment.
The first campaign should restart scheduling conversations without drifting into medical, weight-loss, treatment, or outcome claims.
Inactive injectables, incomplete laser packages, consult no-shows, lapsed memberships, and GLP-1 follow-ups each need a different reason to contact the client. The first sprint starts with the segment that has the clearest scheduling next step.
That keeps copy short, practical, and easier for your team to approve.
Reactivation messages should not answer medical questions, make clinical recommendations, or promise treatment outcomes. If a client asks anything clinical, the reply routes back to your team.
The handoff plan separates scheduling from provider or medical-director review before launch.
Med spa and weight-loss follow-up needs a visible approval step. Your team reviews the segment, campaign copy, offer language, opt-out handling, and escalation rules.
BookingsBack drafts and runs the campaign, but your practice controls what is acceptable to send.
The best first sprint is usually not a discount blast. It is a scheduling-oriented follow-up tied to a prior relationship, an unfinished consult, or a due follow-up window.
If a promotion is used, it should be approved by the clinic and kept separate from health or treatment outcome claims.
Identify recoverable opportunities
Group by treatment, program, and recency
Approved, claim-safe email/SMS
Replies routed to your team
Most clinics send occasional blasts. This is different: we segment by opportunity (inactive injectables vs. laser package incomplete vs. weight-loss consult no-show vs. GLP-1 follow-up due require different messaging) and run focused campaigns designed to create appointment conversations — not outcome claims or generic opens.
Pricing scales with database size and number of locations. Multi-location practices and large lists are scoped on the call. Starting at $2,500.
One-time sprint to validate recoverable appointment demand in your client list.
Monthly campaigns and continuous follow-up across aesthetic, membership, and wellness segments.
Deeper GoHighLevel automations and custom dashboards.
The 30-day sprint is the default first engagement. Ongoing retainers and custom automation are scoped only after the first sprint shows which segment is worth working next. The first sprint is backed by the reply/request guarantee below.
Every sprint sets a reply/request threshold before launch based on the client segment, list size, and handoff plan. If the approved campaign misses that threshold, the next approved segment is run without an added campaign fee.
This is not a booked-revenue, treatment, safety, or weight-loss guarantee. Your team controls scheduling, close rate, show rate, and clinical review.
BookingsBack was built by a full-stack engineer with direct experience integrating GoHighLevel, Boulevard, and other booking systems with reactivation workflows. We're builders who started with the software, not an agency that learned med spa.
Reactivation is a workflow problem before it's a marketing problem. We solve it as engineers and operators.
Aesthetic, wellness, GLP-1, and medical weight-loss messaging requires care. Campaigns should focus on approved follow-up, scheduling, consultation reminders, and provider-reviewed next steps. We do not write messages that imply guaranteed health, safety, weight-loss, or treatment outcomes. Any health-related benefit or safety claim should be truthful, not misleading, reviewed by your team, and supported by appropriate substantiation before launch.
Not your vertical?
The reactivation mechanics are similar, but the segments, software, compliance questions, and handoff rules change by industry.
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View workflowBook the med spa database review. We'll review your inactive client list, identify the safest first aesthetic or weight-loss segment, and walk through exactly how the follow-up would run. No access required.
Fit, timing, and team capacity.
Inactive contacts and likely segments.
Recoverable demand and next step.